Introduction Occasionally, files may not back up to the Cloud successfully due to various issues. Understanding how to identify and address these failed backups is crucial for maintaining the integrity of your end-user’s data. This guide will help you navigate the “Failed Backed Up Files” report to diagnose and resolve backup issues effectively. How to […]
Category: Partners Program and APIs
BigMIND Partners: Push Updates to End-Users
Introduction As a BigMIND partner, ensuring that your end-users are always using the latest version of the desktop backup application is critical for their data protection and performance. It is your responsibility, as their service provider, to promptly push updates for both Windows and macOS versions of the application as soon as you are notified […]
BigMIND Partners: Creating Trial Accounts
Introduction The BigMIND Partners system empowers you to offer free trial accounts to your end users (Clients) with ease. By utilizing the pre-configured Free Trial plan, you can quickly set up accounts for users to explore and experience the services provided. This guide outlines the key rules and specifications of the Free Trial plan and […]
BigMIND Partners: Reporting System
Introduction As a BigMIND Partner, whether your account is white-labeled or not, staying informed about your clients’ backup activities and storage status is crucial. BigMIND offers a convenient feature that allows you to receive periodic summary reports directly via email. These reports keep you up-to-date with important information about backup activities, alerts, and storage notifications, […]
BigMIND Partners: Mobile Application (Cosmic Cloud App)
Introduction As a white-labeled partner, you have the opportunity to enhance your brand’s visibility by utilizing a customizable mobile app that aligns with your company’s identity. The Cosmic Cloud app, available for both Android and iOS, offers a base platform that you can personalize with your branding elements. This allows your clients to interact with […]
BigMIND Partners: Change Plan for Account (Upgrade Account)
Introduction As a BigMIND Partner, whether white-labeled or not, you have the ability to manage client accounts directly through the Accounts section of your Partner web console. One of the key tasks in account management is upgrading the account to a higher plan. To do this, it is essential that the new plan is already […]
BigMIND Partners: Manage Administrator Privileges
Introduction BigMIND partners, whether using white-labeled services or not, have the flexibility to assign multiple admin users to their Partner account and customize the privileges for each admin. How to Add a New Administrator for a Partner Account Sign in to the Partners web console. Click on your name at the upper-right corner of the Dashboard […]
BigMIND Partners: Branding Web Console URL (Domain)
Introduction BigMIND white-labeled partners need to configure the URLs for their cloud backup service to ensure seamless branding and accessibility. How to Set Domain Settings Step 1. Sign in to the Partners web console. Step 2. On the left-side menu, click Branding. Step 3. From under the Domain tab, you can choose one of the […]
BigMIND Partners: All About Branding
Introduction One of the perks of being a white-labeled partner of BigMIND is the option to add your customized brand name to the cloud backup service. This article explains how to fully customize BigMIND with your company identity. How to Set the Branding Sign in to the Partners web console. On the left-side menu, click Branding. […]
BigMIND Partners: Sandbox Account
What Is Sandbox Account Sandbox account is a feature that is available for BigMIND resellers, partners, and white-labeled partners, so they can use the whole Partners system and try it for free. A credit of $400 will be added to the Sandbox account once the partner enables it. He can use them to create licenses/plans […]