Introduction For troubleshooting purposes, Technical Support may ask for trace/debugging logs of the BigMIND mobile application. Please note that these logs do not contain any passwords or personal information. For Android Devices Make sure the BigMIND app on the smartphone is up to date. Open the BigMIND app. Tap the Menu icon () at the […]
Category: Troubleshooting
Generating Advanced Debugging Logs for BigMIND on macOS Machine
Introduction For troubleshooting purposes, Technical Support may ask for trace/debugging logs of the BigMIND desktop application. Please note that these logs do not contain any passwords or personal information. Method 1: Terminal Logs Quit the BigMIND application by clicking BigMIND and/or BigMIND Restore icon(s) at the menu (top) bar → Quit. Ensure that all BigMIND […]
Failed Backed Up Files Report in BigMIND
Introduction Occasionally, files may not back up to the Cloud successfully due to various issues. Understanding how to identify and address these failed backups is crucial for maintaining the integrity of your data. This guide will help you navigate the BigMIND “Failed Backed Up Files” report to diagnose and resolve backup issues effectively. Details […]
Troubleshooting BigMIND Authentication Issues on Windows Server
SYMPTOMS The BigMIND desktop application fails to authenticate on a Windows Server platform, preventing the application from opening or running. CAUSE This issue typically occurs when the Windows user profile or its associated group is not included in the “Log on as a batch job” local security policy for the workspace server configuration or is […]
Error Message: “Cloud Backup detected that your computer has missing or corrupt dependencies/prerequisites”
SYMPTOMS Installing the BigMIND desktop application on Windows platforms fails with errors such as: “Cloud Backup detected that your computer has missing or corrupt dependencies” “Failed to install prerequisites” CAUSE This issue occurs because something is preventing the setup file from downloading and/or installing the necessary components for the backup service. RESOLUTION A. […]
Granting Full Disk Access to BigMIND on macOS: A Step-by-Step Guide
Introduction To ensure the BigMIND desktop application can effectively back up your files on macOS Catalina or higher, it’s crucial to grant the application full disk access. Without this permission, BigMIND might not be able to access important files and folders on your device. This guide walks you through the steps to allow full disk […]
Troubleshooting Connection Issues with BigMIND
Introduction Connection issues can arise for various reasons, affecting the smooth operation of BigMIND. Whether the issue is related to network configuration, firewall settings, or specific device problems, troubleshooting these connection issues efficiently is essential to maintaining consistent access to BigMIND services. This guide provides steps to identify and resolve common connection-related problems. Verify […]
Error Message: “You Do Not Have Available Licenses for Server Backup”
Symptoms You get the following error when trying to add a server under your BigMIND web console: “You do not have available licenses for server backup” Cause You have used all the Servers’ seats allocated in your current BigMIND plan. To view how many Server seats your current plan allows, refer to your Upgrade page […]
MS SQL Server Activation
Introduction Before you begin using BigMIND to back up your MS SQL databases, it is crucial to properly configure your MS SQL Server environment. This guide details the steps required to prepare your SQL Server, ensuring smooth integration with BigMIND’s internal plugin for effective database backup and management. MS SQL Server Activation Prior to […]
Uninstall BigMIND Application
Introduction Users can uninstall the BigMIND application from their devices in two ways: a basic uninstall, which preserves the backup database and settings for future reinstallation, or a clean uninstall, which completely removes all components of the application. Opting for a clean uninstall ensures that no residual files remain, allowing for a fresh installation if […]