Introduction For troubleshooting purposes, Technical Support may ask for trace/debugging logs of the BigMIND mobile application. Please note that these logs do not contain any passwords or personal information. For Android Devices Make sure the BigMIND app on the smartphone is up to date. Open the BigMIND app. Tap the Menu icon () at the […]
Category: Troubleshooting and Error Handling
Generating Advanced Debugging Logs for BigMIND on macOS Machine
Introduction For troubleshooting purposes, Technical Support may ask for trace/debugging logs of the BigMIND desktop application. Please note that these logs do not contain any passwords or personal information. Method 1: Terminal Logs Quit the BigMIND application by clicking BigMIND and/or BigMIND Restore icon(s) at the menu (top) bar → Quit. Ensure that all BigMIND […]
Troubleshooting BigMIND Authentication Issues on Windows Server
SYMPTOMS The BigMIND desktop application fails to authenticate on a Windows Server platform, preventing the application from opening or running. CAUSE This issue typically occurs when the Windows user profile or its associated group is not included in the “Log on as a batch job” local security policy for the workspace server configuration or is […]
Error Message: “Cloud Backup detected that your computer has missing or corrupt dependencies/prerequisites”
SYMPTOMS Installing the BigMIND desktop application on Windows platforms fails with errors such as: “Cloud Backup detected that your computer has missing or corrupt dependencies” “Failed to install prerequisites” CAUSE This issue occurs because something is preventing the setup file from downloading and/or installing the necessary components for the backup service. RESOLUTION A. […]
Troubleshooting Connection Issues with BigMIND
Introduction Connection issues can arise for various reasons, affecting the smooth operation of BigMIND. Whether the issue is related to network configuration, firewall settings, or specific device problems, troubleshooting these connection issues efficiently is essential to maintaining consistent access to BigMIND services. This guide provides steps to identify and resolve common connection-related problems. Verify […]
Error Message: “You Do Not have Available Licenses for Server Backup”
Symptoms You get the following error when trying to add a server under your BigMIND web console: “You do not have available licenses for server backup” Cause You have used all the Servers’ seats allocated in your current BigMIND plan. To view how many Server seats your current plan allows, refer to your Upgrade page […]
Uninstall BigMIND Application
Introduction Users can uninstall the BigMIND application from their devices in two ways: a basic uninstall, which preserves the backup database and settings for future reinstallation, or a clean uninstall, which completely removes all components of the application. Opting for a clean uninstall ensures that no residual files remain, allowing for a fresh installation if […]
Generate Advanced Debugging Logs for BigMIND on Windows Machine
Introduction For troubleshooting purposes, Technical Support may ask for trace/debugging logs of the BigMIND desktop application. Please note that these logs do not contain any passwords or personal information. Method 1 Open the BigMIND desktop application and click the Settings button. From the left-side panel of the Settings window, click on Preferences. Refer to the […]
Error Message: “You do not have permission to perform this action. Only Administrator can open this application”
Symptoms You get the following error when trying to open the BigMIND desktop application on a Windows Server platform: “You do not have permission to perform this action. Only Administrator can open this application.” Cause You are logged in to a Windows user profile other than the Administrator one, under which the BigMIND desktop application […]
Maximizing BigMIND Restore Efficiency: Enhancing Restore Speed in BigMIND
Introduction Restoring your data efficiently and quickly is crucial for minimizing downtime and maintaining productivity. Below are several strategies to enhance the speed of your restore operations with BigMIND. Optimizing Restore Speed 1. Upgrade Your Network A robust and fast network connection is essential for optimal restore speeds. Consider the following steps to enhance your […]