Introduction Keeping your BigMIND desktop application up to date is essential for maintaining effective backups and resolving technical issues. You can always find information about the latest BigMIND version in the BigMIND public release notes. Finding the Currently Running BigMIND Version On Windows: Right-click the BigMIND icon in the system tray (Taskbar) and select About […]
Category: Troubleshooting and Error Handling
Troubleshooting Volume Shadow Copy Service (VSS) Issues
Introduction Ensuring the integrity and availability of data during backup operations is crucial for both personal and professional use. The Volume Shadow Copy Service (VSS) plays a vital role in this process. This service allows for volume backups to be performed even while applications continue to write to the volumes, ensuring that backups are consistent […]
Error Message: “You have Reached the Maximum Number of Computers that can be Added under this User”
Description When installing the BigMIND desktop application, you might see a message indicating that you have reached the maximum number of active backups allowed under your account. Causes 1. New Machine: Exceeding the subscription limit for active backups. 2. Reinstallation: Uninstalling and reinstalling the BigMIND desktop application, without keeping its settings, treats the machine as […]
Error Message: “There is No Pending Server Assigned to this Account. To Add a Server, Please Go to Servers”
Symptoms You get the following error when trying to activate the BigMIND desktop application on a Windows Server platform: “There is No Pending Server Assigned to this Account. To Add a Server, Please Go to Servers.” Cause This message indicates that no server has been added to your BigMIND web console. Resolution Follow the steps here […]
Error Message: “You have Reached your Storage Limit, to Increase Go to Manage Users”
Introduction In BigMIND, administrators can set storage limits for users. When a user hits this limit, backups stop, and the message “You have reached your Storage Limit, to Increase Go to Manage Users” appears. How to Adjust Cloud Storage Limits Sign in to your BigMIND web console as an admin user. From the left-side menu, […]
Error Message: “Oops, Something Unexpected Happened, Check your Internet Connection and Try Again”
Introduction Encountering the “Oops, Something Unexpected Happened. Please check your Internet connection and try again” error indicates that your computer is having trouble communicating with BigMIND servers, or there are missing components. This guide provides steps to troubleshoot and resolve this issue. Check Windows Firewall Or Antivirus Software BigMIND, as a backup software, needs to […]
Error Message: “Failed to Connect to Server. Check your Connection and Firewall Settings”
Introduction Encountering the “Failed to connect to server. Please check your connection and firewall settings” error in BigMIND backup application can be frustrating. This guide will help you troubleshoot and resolve the issue. Verify BigMIND Settings Open BigMIND desktop application. Navigate to Settings. From the left-side panel, click Connection. If using a wireless connection, ensure […]
Repair the .NET Framework on Windows
Introduction The .NET Framework is essential for running many Windows applications, including BigMIND. If you encounter issues with your .NET Framework installation, this guide will help you repair it effectively. How to Repair the Installed .NET Framework Step 1. Download the .NET Framework Setup File Visit the Microsoft Download Center to download the .NET Framework 4.5.2 […]