Introduction For troubleshooting purposes, Technical Support may ask for trace/debugging logs of the BigMIND desktop application. Please note that these logs do not contain any passwords or personal information. Method 1 Open the BigMIND desktop application and click the Settings button. From the left-side panel of the Settings window, click on Preferences. Refer to the […]
Category: Troubleshooting
Error Message: “You do not have permission to perform this action. Only Administrator can open this application”
Symptoms You get the following error when trying to open the BigMIND desktop application on a Windows Server platform: “You do not have permission to perform this action. Only Administrator can open this application.” Cause You are logged in to a Windows user profile other than the Administrator one, under which the BigMIND desktop application […]
Maximizing BigMIND Restore Efficiency: Enhancing Restore Speed in BigMIND
Introduction Restoring your data efficiently and quickly is crucial for minimizing downtime and maintaining productivity. Below are several strategies to enhance the speed of your restore operations with BigMIND. Optimizing Restore Speed 1. Upgrade Your Network A robust and fast network connection is essential for optimal restore speeds. Consider the following steps to enhance your […]
Schedule Multiple Backups with BigMIND
Introduction BigMIND offers continuous data protection (CDP) through customizable scheduling settings. (Learn more) If you want BigMIND to run at specific times on different days or throughout the year, you can do so by following these steps. How to Set Multiple Schedules for BigMIND Backup Follow the steps here to schedule the backup using the On Schedule option. Press Windows […]
Monthly Backups with BigMIND
Introduction BigMIND offers continuous data protection (CDP) through customizable scheduling settings. (Learn more) Although the default maximum backup frequency is once a week, users can configure it to run monthly using the Windows Task Scheduler. How to Configure BigMIND to run Scheduled Backups Once a Month Follow the steps here to schedule the backup using the On Schedule option. […]
Checking BigMIND Version (Build Number) and Updating it
Introduction Keeping your BigMIND desktop application up to date is essential for maintaining effective backups and resolving technical issues. You can always find information about the latest BigMIND version in the BigMIND public release notes. Finding the Currently Running BigMIND Version On Windows: Right-click the BigMIND icon in the system tray (Taskbar) and select About […]
Troubleshooting Volume Shadow Copy Service (VSS) Issues
Introduction Ensuring the integrity and availability of data during backup operations is crucial for both personal and professional use. The Volume Shadow Copy Service (VSS) plays a vital role in this process. This service allows for volume backups to be performed even while applications continue to write to the volumes, ensuring that backups are consistent […]
The “Pending” List in BigMIND
Introduction The Pending list in the BigMIND desktop application contains files scheduled for backup during the next backup run. Once a file is successfully backed up to the Cloud, it is removed from the Pending list by the BigMIND desktop application. Searching the Pending Files To search the Pending list in BigMIND, follow these steps: […]
Error Message: “You have Reached the Maximum Number of Computers that can be Added under this User”
Description When installing the BigMIND desktop application, you might see a message indicating that you have reached the maximum number of active backups allowed under your account. Causes 1. New Machine: Exceeding the subscription limit for active backups. 2. Reinstallation: Uninstalling and reinstalling the BigMIND desktop application, without keeping its settings, treats the machine as […]
Handling Missed Backups with BigMIND
Introduction BigMIND offers continuous data protection (CDP) through customizable scheduling settings. (Learn more) However, missed scheduled backups can pose a challenge. When a scheduled backup is missed, BigMIND automatically postpones it to the next scheduled interval. For immediate backup after a missed schedule, the user can use the Windows Task Scheduler. How to Configure BigMIND to […]