SYMPTOMS Installing the Zoolz/BigMIND desktop software on Windows platforms fails. CAUSE This occurs because something is preventing the setup file from downloading and/or installing the components needed for the backup service. RESOLUTION If your Operating System is older than Windows 10, install this update for Universal C Runtime. Download the following Microsoft Visual […]
Articles Tagged: error
I am receiving: “You do not have available licenses for server backup” message. What should I do?
This message will be shown by the Zoolz desktop client in the following two cases: Case 1: You are a Home user Home users are not allowed to backup Windows servers. This feature is available only for the Business subscribers. For more information about the differences between the Home and the Business subscriptions, please check this […]
Why do I receive “You do not have permission to perform this action. Only Administrator can open this application” when trying to open Zoolz on a server?
This message will appear if you are trying to open Zoolz or BigMIND desktop software while you are logged into another Windows user account, not the same administrator Windows user account you were logged into it when you installed Zoolz or BigMIND software on this machine in the first place. However, even though you will […]
Error Message: “Failed to Connect to Server. Check your Connection and Firewall Settings”
Introduction Encountering the “Failed to connect to server. Please check your connection and firewall settings” error in BigMIND backup application can be frustrating. This guide will help you troubleshoot and resolve the issue. Verify BigMIND Settings Open BigMIND desktop application. Navigate to Settings. From the left-side panel, click Connection. If using a wireless connection, ensure […]