SYMPTOMS Installing the BigMIND desktop application on Windows platforms fails with errors such as: “Cloud Backup detected that your computer has missing or corrupt dependencies” “Failed to install prerequisites” CAUSE This issue occurs because something is preventing the setup file from downloading and/or installing the necessary components for the backup service. RESOLUTION A. […]
Articles Tagged: error
Error Message: “You Do Not have Available Licenses for Server Backup”
Symptoms You get the following error when trying to add a server under your BigMIND web console: “You do not have available licenses for server backup” Cause You have used all the Servers’ seats allocated in your current BigMIND plan. To view how many Server seats your current plan allows, refer to your Upgrade page […]
Error Message: “You do not have permission to perform this action. Only Administrator can open this application”
Symptoms You get the following error when trying to open the BigMIND desktop application on a Windows Server platform: “You do not have permission to perform this action. Only Administrator can open this application.” Cause You are logged in to a Windows user profile other than the Administrator one, under which the BigMIND desktop application […]
Error Message: “Failed to Connect to Server. Check your Connection and Firewall Settings”
Introduction Encountering the “Failed to connect to server. Please check your connection and firewall settings” error in BigMIND backup application can be frustrating. This guide will help you troubleshoot and resolve the issue. Verify BigMIND Settings Open BigMIND desktop application. Navigate to Settings. From the left-side panel, click Connection. If using a wireless connection, ensure […]