Introduction For troubleshooting purposes, Technical Support may ask for trace/debugging logs of the BigMIND mobile application. Please note that these logs do not contain any passwords or personal information. For Android Devices Make sure the BigMIND app on the smartphone is up to date. Open the BigMIND app. Tap the Menu icon () at the […]
Articles Tagged: logs
Generating Advanced Debugging Logs for BigMIND on macOS Machine
Introduction For troubleshooting purposes, Technical Support may ask for trace/debugging logs of the BigMIND desktop application. Please note that these logs do not contain any passwords or personal information. Method 1: Terminal Logs Quit the BigMIND application by clicking BigMIND and/or BigMIND Restore icon(s) at the menu (top) bar → Quit. Ensure that all BigMIND […]
Generate Advanced Debugging Logs for BigMIND on Windows Machine
Introduction For troubleshooting purposes, Technical Support may ask for trace/debugging logs of the BigMIND desktop application. Please note that these logs do not contain any passwords or personal information. Method 1 Open the BigMIND desktop application and click the Settings button. From the left-side panel of the Settings window, click on Preferences. Refer to the […]