Introduction
This article outlines the refund policy for products purchased from the BigMIND website. BigMIND offers a 30-day money-back guarantee on eligible purchases. However, there are certain exclusions and restrictions that users should be aware of before requesting a refund.
Refund Process
To request a refund for a BigMIND product, customers need to contact the Customer Support team via email (bigmindsupport@genie9.com) and provide their purchase reference number along with the reason for the refund request. A member of the Customer Support team will review the request and respond accordingly.
Exclusions and Restrictions
Orders purchased with a discount of 80% or more are not eligible for the 30-day money-back guarantee. Additionally, purchases made through third-party vendors such as Google Play or Apple App Store are subject to their respective refund policies and store terms and conditions. Customers who have purchased through these platforms need to contact the respective support teams for assistance with refunds or payment updates.
Google Play Store Orders
For purchases made through the Google Play Store, customers should contact the Google support team for refund requests or payment updates. They need to provide their Google Play order number for assistance.
Apple App Store Orders
Similarly, customers who have purchased BigMIND products through the Apple App Store should refer to the appropriate support channels for assistance with refunds or other inquiries. (Learn more)
Third-Party Vendors
Customers who have purchased BigMIND products from resellers, partners, or third-party vendors, including retail stores, should contact the vendor directly for information regarding their refund policies.
Conclusion
It is essential for customers to familiarize themselves with BigMIND’s refund policy and the specific terms and conditions associated with their purchase. By following the outlined process and contacting the appropriate support channels, customers can efficiently request refunds or seek assistance with their BigMIND products.