Introduction During the initial installation of the BigMIND desktop application on a Windows machine, you will be asked to select the preferred installation language. If you need to switch the language of the BigMIND desktop application after the initial installation, you can easily do so by following these steps. This process will guide you through […]
All posts by Robin Scott
Recover a Website with BigMIND
Introduction In the event of website issues or data loss, recovering your website efficiently is crucial to restore its functionality. BigMIND provides a straightforward process to recover your website, including both files and databases. This guide will help you navigate the recovery process, ensuring your website is restored to its previous state. To Recover a […]
Backing Up Website with BigMIND
Introduction Websites can be vulnerable to corruption due to unauthorized access or malware attacks. To ensure a quick recovery and maintain the integrity of your site, it’s essential to back up your website regularly. This guide will walk you through the process of backing up your website using BigMIND, including the necessary requirements, what can […]
Support Response Times for Enterprise Customers
Severity Description 0: Business-critical issues, restore issues related to business-critical files. 1: Backup issues, system behavior issues. 2: Installation issues, user creation, visual bugs and glitches.
Troubleshooting BigMIND Authentication Issues on Windows Server
SYMPTOMS The BigMIND desktop application fails to authenticate on a Windows Server platform, preventing the application from opening or running. CAUSE This issue typically occurs when the Windows user profile or its associated group is not included in the “Log on as a batch job” local security policy for the workspace server configuration or is […]
Restore a Disaster Recovery Backup in BigMIND
Introduction Disaster Recovery (DR) backups are essential for recovering your systems after a critical failure. While direct restoration to a virtual machine (VM) is not supported, BigMIND provides robust options for recovering your data. This guide details the process for restoring your Disaster Recovery backups to an active machine or using recovery tools available in […]
View and Restore Office 365 Business Backups with BigMIND
Introduction Maintaining access to your Office 365 Business data is crucial for ensuring smooth operations and quick recovery from data loss. With BigMIND, administrators can easily view and restore Office 365 Business backups as needed. This guide outlines the steps to access and recover your Office 365 Business data. How to Access and Recover Office […]
Configuring Disaster Recovery Backup in BigMIND
Introduction Ensuring that your systems are protected with a reliable Disaster Recovery (DR) backup is essential for maintaining business continuity in the event of unexpected disruptions. BigMIND supports Disaster Recovery backup for Windows, macOS, and Linux servers, allowing for comprehensive protection across various platforms. Follow the steps below to set up DR backup for your […]
Configuring Office 365 Business Backup in BigMIND
Introduction Backing up Office 365 Business data is crucial for safeguarding your organization’s information. This guide will walk you through the steps to configure Office 365 Business backup efficiently. How to Back Up Office 365 Business Log in to your BigMIND web console as an admin user. Click Manage next to Office 365 Business on […]
Refund Policy for BigMIND Products
Introduction This article outlines the refund policy for products purchased from the BigMIND website. BigMIND offers a 30-day money-back guarantee on eligible purchases. However, there are certain exclusions and restrictions that users should be aware of before requesting a refund. Refund Process To request a refund for a BigMIND product, customers need to contact the […]