Generating Advanced Debugging Logs for BigMIND on a Smartphone

Introduction

For troubleshooting purposes, Technical Support may ask for trace/debugging logs of the BigMIND mobile application. Please note that these logs do not contain any passwords or personal information.

For Android Devices

1. Make sure the BigMIND app on the smartphone is up to date.
2. Open the BigMIND app, and replicate the issue you are experiencing, or wait for it to happen as it usually does. Try to do this multiple times to ensure the app logs as much information as possible.
3. Tap the menu icon at the upper-left corner of the BigMIND app, and select Settings.
4. Tap Send Logs and proceed with sending the log files by email to bigmindsupport@genie9.com.

For iOS Devices

1. Make sure the BigMIND app on the smartphone is up to date.
2. Open the BigMIND app and replicate the issue you are experiencing. Try to do this multiple times to ensure the app logs as much information as possible.
3. Tap the Menu icon () at the upper left corner → Tap the Settings option.
4. Tap the Send Logs option → Send it to bigmindsupport@genie9.com.