Generating Advanced Debugging Logs for BigMIND on a Smartphone

Introduction

For troubleshooting purposes, Technical Support may ask for trace/debugging logs of the BigMIND mobile application. Please note that these logs do not contain any passwords or personal information.

For Android Devices

  1. Make sure the BigMIND app on the smartphone is up to date.
  2. Open the BigMIND app.
  3. Tap the Menu icon () at the upper-left corner → Tap the Settings option.
  4. Make sure the Enable Debug Logs option is selected → Go back to the Dashboard screen of the app.
  5. Exit the BigMIND app.
  6. Open the BigMIND app and replicate the issue you are experiencing. Try to do this multiple times to ensure the app logs as much information as possible.
  7. Send us the logs by going to your My files app → SD Card (If you’ve no SD card, please select the device’s memory) → Zoolz Intelligent → Logs → Long press the file(s) inside it (ZoolzIntelli.log) → Tap Share → Send it to bigmindsupport@genie9.com.

For iOS Devices

  1. Make sure the BigMIND app on the smartphone is up to date.
  2. Open the BigMIND app and replicate the issue you are experiencing. Try to do this multiple times to ensure the app logs as much information as possible.
  3. Tap the Menu icon () at the upper left corner → Tap the Settings option.
  4. Tap the Send Logs option → Send it to bigmindsupport@genie9.com.

 

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